Greg Risberg
Changes within the insurance industry, as well as increasing work demands, multiply stress. Many of these changes and increased demands have directly affected us. How do we deal with that stress? Greg Risberg presents useful ideas on how to reduce stress and relax under pressure by showing us how to communicate more effectively, use humor as a stress-reliever, change negative self-talk, boost your self-care strategies and achieve more balance in our lives.
Greg is an active member of the National Speakers Association and is one of only 500 individuals in the country that have been awarded the designation of “Certified Speaking Professional.” His “Humor with a Message” programs help people across the country learn how to handle stress better, communicate more effectively, and maintain balance in their lives – but Greg is also a very funny speaker whose talks are described as “hilariously informative.” Greg received his B.A. degree in psychology from Roosevelt University and a Master’s Degree in Social Work (M.S.W.) from the Jane Addams School of Social Work.
Join us as Greg offers us ways to “Navigate the Waters of Change” with a laugh.
Daniel Marsano
Asking the right questions during an interview is the easy part. But “Listening” to the answers and conducting a cognitive analysis of the content are critical elements in assuring the interview is complete and comprehensive.
Join us, and Daniel Marsano, as we explore analytical listening skills to enable us to recognize deception and/or missing information. We will discuss ways to find the hidden clues in the person’s own words, which present a clearer picture of the issue, and what the person really knows.
Daniel Marsano is Vice President, Special Investigations, for Prudential Insurance Company. He is an internationally recognized expert in Linguistic and Behavioral Interviewing, Interrogation, and Statement Analysis and has been a featured speaker at major fraud and educational conferences throughout the United States and Canada. Mr. Marsano has been a regular instructor, trainer and consultant with the Michigan State Police and other law enforcement agencies on unresolved homicide investigations.
Mr. Marsano has also authored several books – “In Search of Truth…An Analytical Approach to the Interview Process” and two children’s books, “Sir Day the Knight,” and “Sun Day the Not-Quite Knight.”